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Post by kolaveri007 on Dec 1, 2011 5:07:31 GMT -5
The experiences people have when they patronize a business are very important. These experiences play an essential role in the success or failure of a business. Knowing this, many businesses are willing to invest in improving and maintaining a high standard of customer service. The problem is they do not know exactly which areas need improvement. This is where the services of mystery shopper companies can be used.
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Post by sarabrook51 on Jan 12, 2012 1:30:26 GMT -5
That has to be it. Mystery shopping companies aren't experts at changing companies in any fundamental way. That's not what we're here to do. We have to assume that a company that consults with a mystery shopping company has good instincts to begin with, and that when they search for secret shopper companies they're signaling that they've lost their way a bit.
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Post by cyprus007 on Jul 21, 2012 8:24:58 GMT -5
Amber Arch understand that customer service is key to any successful business. Some of the best mystery shopping and customer service programmes around. Need to get laid |
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